SERVICE TERMS AND CONDITIONS

Service Terms and Conditions

Payments and Billing - To ensure uninterrupted service, your Services will automatically renew up to thirty (30) days prior to the end of your then current subscription. This section provides further information about LOGOS’ payments, billing and auto subscription renewal policy.
Refund Policy and Billing Disputes - This section describes the Money-Back Guarantee and LOGOS’ policy on issuing refunds.
Termination of Services - LOGOS offers hosting plans for a fixed period that you select upon purchase (e.g. 1 year, 2 years, etc.). Even though we do not want you to, we know that one day you might want to leave LOGOS. You can cancel your account at any time by following the process described here.
Resource Usage - Customers are required to utilize server resources in accordance with these Terms of Services, including the Acceptable Use Policy incorporated herein. Excessive use of server CPU and memory resources by a customer can interfere with or prevent normal service performance for other customers. Additional information about LOGOS’s policy on Resource Usage can be found here.
Bandwidth Usage - This section describes LOGOS’s policy on Bandwidth Usage in more detail.
Uptime Guarantee - LOGOS guarantees that its shared servers will be accessible 99.9% of the time in any given calendar month. This section explains LOGOS’s uptime guarantee and how to request a credit if LOGOS fails to meet its uptime guarantee.
HIPAA Disclaimer - LOGOS’s services do not comply with the U.S. Health Insurance Portability and Accountability Act (“HIPAA”). This section describes LOGOS’s policy on HIPAA in more detail.
Arbitration - This section describes LOGOS’s arbitration requirements and procedures in more detail.
These Terms of Service (the "Agreement") are an agreement between LOGOS (“LOGOS”) and you ("Customer," "you," "your" or the “Company”). This Agreement sets forth the general terms and conditions of your purchase and use of the products and services provided by LOGOS and of the LOGOS website (collectively, the "Services"). By purchasing and/or using the Services, you agree to be bound by this Agreement.
We may change or modify this Agreement at any time. We will post a notice of any significant changes to this Agreement on the LOGOS website for at least thirty (30) days and will indicate at the top of this Agreement the date this Agreement was last revised. Any changes or modifications to this Agreement shall be effective and binding on you as of the date indicated in a notice posted on this page. If no date is specified, your use of the Services after such changes or modifications shall constitute your acceptance of the Agreement as modified. If you do not agree to abide by this Agreement, you are not authorized to use or access the Services.
The use of LOGOS’ services is also governed by the following policies, which constitute part of this Agreement. By using the Services, you are also agreeing to the terms of the following policies:
  • Privacy Policy
  • Acceptable Use Policy
  • Copyright Claims Policy
  • Data Request Policy
  • Anti-Spam Policy
Additional terms may apply to certain Services you purchase or receive through LOGOS including services provided by a third party. Such additional or third-party services may be subject to additional terms that may be separately provided to you.
The Services are intended solely for users who are eighteen (18) years of age or older. Any registration by, use of or access to the Services by anyone under eighteen (18) is unauthorized and in violation of this Agreement. By registering for or using the Services, you represent and warrant that you are eighteen (18) years of age or older.
We treat the individual or entity named in our records as the primary billing contact as the owner of the account. If you use the Services on behalf of another party, company or other organization, you represent and warrant that you are authorized to bind such party, company or organization to this Agreement and to act on behalf of such party, company or organization with respect to any actions you take in connection with the Services.
You hereby agree to :-
  • Provide accurate, current and complete information about you and your organization (if applicable) as prompted by the registration forms ("Registration Data")
  • Maintain the confidentiality of your password and other information related to the security of your account
  • Maintain and promptly update the Registration Data and any other information you provide to LOGOS, to keep such information accurate, current and complete.
  • Be fully responsible for all use of your account and for any actions that take place through your account.
You acknowledge and accept that despite the security measures LOGOS takes in connection with the Services, LOGOS’s system and/or your websites may nonetheless become compromised, including without limitation, by hackers, Internet viruses, worms or Trojan horses, or the like. Under such circumstances, LOGOS may take corrective action as it deems appropriate in its sole discretion and you acknowledge and agree that LOGOS shall have no liability to you for any damage or loss that you may incur due to such corrective action.
You further acknowledge and agree that you are solely responsible for backing-up all Customer Content as clearly described under Customer Content Section.
The Services offered by LOGOS are hosted on servers located in the United States (U.S.) unless otherwise expressly provided. By using the Services, you freely and specifically give LOGOS your consent to export your information and data to the U.S. regardless of where your Services or domains are hosted. You understand that data stored in the U.S. may be subject to lawful requests by the courts or law enforcement authorities in the U.S.
Any features and details of the Services may be described on the web pages setting out the services you have purchased. LOGOS may modify, change or discontinue any aspect of the Services at any time.
Certain Services are provided by third parties and may be subject to such third parties’ terms and conditions.
The initial term of the Services you purchase shall be for the period set forth in the registration form presented to you when you order the Services (the "Initial Term"). Unless you cancel prior to the end of the Initial Term, the Services will automatically renew for periods of equal length as the Initial Term (each a “Renewal Term”) unless otherwise provided. The Initial Term and all Renewal Terms, if any, shall be collectively referred to as the “Term.”
Unless otherwise provided, LOGOS will automatically bill your payment method up to thirty (30) days prior to the end of your then current Term for all services on a one (1) year plan or longer. You expressly acknowledge, agree, and authorize LOGOS to automatically bill the applicable fee and/or charge your debit/credit/prepaid card or any other payment method for each Renewal Term, unless you terminate or cancel the services prior to such charge as provided in this section. All fees are billed in United States Dollars (“USD”) and are subject to change with prior notice to you. We will provide you with at least thirty (30) days’ notice of your renewal pricing before charging you on any annual or longer-term plans.
LOGOS is only able to automatically collect payment from customers with debit/credit/prepaid cards or active PayPal agreements. All other payment methods (e.g. one- time credit card payments, check, money order, PayPal one-time payments, etc.) must be initiated manually by the client. It is your responsibility to ensure that all fees are paid no later than their due date.
As a customer of LOGOS, it is your responsibility to ensure that all billing information provided to LOGOS is accurate, and that any debit/credit/prepaid card or other automated payment method used initially has enough funds for processing. You are solely responsible for any and all fees charged to your payment method by the issuer, bank, or financial institution including, but not limited to, membership, overdraft, insufficient funds and over the credit limit fees. LOGOS screens all orders for fraud. In certain cases, if your account is flagged for fraud, your order will not be processed. LOGOS has no liability for not providing Services, including third party services, if your account fails the fraud screen.
Any account not paid in full by the end of the Term will be given a five (5) day grace period. If payment is not made within the five (5) day grace period, LOGOS reserves the right to suspend your services. LOGOS reserves the right to terminate services thirty (30) days following suspension of services for non-payment.
LOGOS is not responsible for any damages or losses (including of any data) as a result of suspension or termination for non-payment of your account. In addition, LOGOS reserves the right to refuse to re-activate your services until any and all outstanding invoices have been paid in full.
LOGOS provides a thirty (30) day money back guarantee on shared web hosting and reseller packages as well as VPS hosting (the “Money-back Guarantee Refund”). To request a Money-back Guarantee Refund, please visit https://www.logos.co.ug/logos-contact-details.html to create a support ticket to our billing department or contact LOGOS using LiveChat (the “Refund Request”) within sixty (60) days of your termination or cancellation of the account (the “Notice Period”). Money-back Guarantee Refunds will not accrue, and shall not be paid under any circumstances, if you do not provide the applicable Refund Request within the Notice Period. Money-back Guarantee Refunds only apply to hosting services.
Fees paid by you in connection with the purchase of add-on services, including without limitation, secure socket layer (SSL) certificates, custom packages, domain transfers, domain renewals, dedicated IP addresses, or software licenses are non-refundable under this Agreement, as are payments made by check ten dollars ($10.00) or less due to processing fees, unless otherwise expressly provided. There are no refunds on dedicated servers. The Money Back Guarantee does not apply to dedicated servers.
Only first-time shared hosting accounts are eligible for the Money Back Guarantee Refund. For example, if you previously had or still have an account with LOGOS and you canceled and signed up again for a new account, you will not be eligible for a refund. In addition, refunds are not offered for accounts that are suspended or terminated for violating this Agreement. The following methods of payment are not refundable under any circumstances: bank wire transfers, Western Union payments, checks, and money orders. If you pay with any of these methods, you will receive a credit to your account for current or future Services.
Refunds will be issued only to the payment method used for the initial purchase.
LOGOS will not process new orders or provide additional Services to customers who have an outstanding balance with LOGOS.
Exchange rate fluctuations for international payments are constant and unavoidable. Like all payments, all refunds are processed in U.S. dollars, and will reflect the exchange rate in effect on the date of the refund. LOGOS is not responsible for any change in exchange rates between the time of payment and the time of refund.
If you believe there is an error in LOGOS's billing, you must contact LOGOS using LiveChat, within thirty (30) days of the date you are billed or charged. LOGOS's obligation to consider your claim is contingent on you providing LOGOS with enough facts to investigate your claim. If LOGOS determines that your claim is valid, LOGOS agrees to credit your account on your next billing date. You waive your right to dispute any charges or fees if you fail to notify LOGOS in writing within thirty (30) days.
If you have a billing issue, please contact LOGOS to address and resolve the issue. If LOGOS receives a chargeback or payment dispute from a credit card company or bank, your Services may be suspended without notice. Any outstanding balances accrued as a result of the chargeback(s) must be paid in full before Services will be restored.
You may terminate the Services by submitting a cancellation request in writing by logging into LOGOS's account center located at https://www.logos.co.ug/logos-contact-details.html. If you are unable to log in to your account with LOGOS, please contact our billing department via LiveChat and we will assist you.
Cancellations must be requested via the form indicated above at least forty-eight (48) hours prior to the Service's renewal date. If a cancellation notice is not received within the required time frame, you will be billed for the next billing term and are responsible for payment as set forth above.
LOGOS may terminate this Agreement at any time without notice. Should LOGOS terminate this Agreement for any reason other than a breach of this Agreement, including any violation of the Acceptable Use Policy, all prepaid fees will be refunded.
LOGOS reserves the right to refuse Services to anyone at any time. Any material that, in LOGOS's judgment, is obscene, threatening, illegal, or violates this Agreement in any manner may be removed from LOGOS's servers (or otherwise disabled), with or without notice.
Any manner of communication with LOGOS's staff that is belligerent, vulgar (curse words), highly rude, threatening, or abusive, as determined in LOGOS’s sole discretion, may result in suspension or termination of your account without any refund.
You are required to utilize server resources in a responsible manner. Server CPU, Memory and Disk space are resources shared by all LOGOS customers. Excessive use of server CPU and memory resources by a customer can interfere with or prevent normal service performance for other customers.
LOGOS reserves the right to suspend or terminate Services on any account that, in its sole discretion, is abusing server resources or is in violation of LOGOS’s Acceptable Use Policy. Such suspension or termination can occur at any time without prior notice.
Shared & Reseller hosting space may only be used for web files, active email and Customer Content (as defined below). Shared & Reseller hosting space may not be used for storage (whether of media, emails, or other data), including, as offsite storage of electronic files, email, or FTP hosts. LOGOS expressly reserves the right to review every shared account for excessive usage that may be caused by a violation of this Agreement.
Dedicated and VPS usage is limited by the resources allocated to the specific plan that you have purchased. Dedicated servers are NOT backed up by us. It is your responsibility to maintain backups.
If you are allocated a monthly bandwidth allowance and your account exceeds the allocated amount, LOGOS may:
  • Suspend your account until the start of the next allocation.
  • Suspend the account until more bandwidth is purchased for an additional fee.
Unused bandwidth in one month cannot be carried over to the next month and bandwidth is not pooled among multiple servers or accounts.
LOGOS allows you to upload, publish, display and distribute information, text, photos, videos and other content on or through the Services (referred to as “Customer Content”). Customer Content includes any content posted by you and users of any of your websites created or hosted through the Services. You are solely responsible for any and all Customer Content and any transactions or other activities conducted on or through your websites. By posting or distributing Customer Content on or through the Services, you represent and warrant to LOGOS that
  • You have all necessary rights to post or distribute such Customer Content
  • Your posting or distribution of such Customer Content does not infringe or violate the rights of any third party.
You acknowledge and agree that LOGOS may, but is not obligated to, monitor Customer Content for any violations of this Agreement and may immediately take any corrective action in LOGOS’s sole discretion, including without limitation, removal of all or a portion of the Customer Content, and terminating any and all Services without a refund of any pre-paid fees. You hereby agree that LOGOS shall have no liability due to any corrective action that LOGOS may take, including without limitation, suspension or termination of the Services.
LOGOS grants you a non-exclusive, non-transferable, worldwide, license to use technology provided by LOGOS solely to access and use the services during the contractual term. Except for the rights explicitly granted herein, this license does not grant any additional rights to you. All right, title and interest in LOGOS's technology shall remain with LOGOS, or its licensors. You are not permitted to circumvent any devices designed to protect LOGOS, or its licensor's ownership interests in the technology provided to you. In addition, you may not reverse engineer this technology.
Solely for the purpose of providing the services, you grant LOGOS, or any third parties used by LOGOS to provide the Services, a non-exclusive, non-transferable, worldwide, royalty free, license to use, disseminate, transmit and cache content, technology and information provided by you and, if applicable, your end users, including without limitation Customer Content. This license terminates on the expiration or termination of the Term, unless earlier terminated as provided herein. All right, title and interest in your technology shall remain with you, or your licensors.
LOGOS reserves the right to modify, change or discontinue any aspect of the services at any time. However, LOGOS will provide you with advance notice of any material changes to the services, so you have an opportunity to cancel if you do not agree with any such changes. LOGOS is not responsible for any damages or loss of data resulting from such action.
LOGOS guarantees that your website and services that directly affect its display to the Internet (such as HTTP or MySQL) will be accessible 99.9% of the time in any given calendar month (the “Uptime Guarantee”). This guarantee does not apply to unmanaged virtual private servers (“VPS”) or unmanaged dedicated server plans. If LOGOS fails to meet its uptime guarantee, you will be issued a credit equivalent to one (1) month of Services. The first forty-five (45) minutes (or 0.1%) of downtime per month are not counted towards any credit and the maximum credit available is one (1) month of Services. This uptime guarantee does not apply to planned maintenance. Approval of any credit is at the sole discretion of LOGOS and may be dependent upon the justification provided. To request a credit, please visit https://www.logos.co.ug/logos-contact-details.html to create a support ticket to our billing department with justification within thirty (30) days of the end of the month for which you are requesting a credit.
Credits are only available for future Services and cannot be issued as refunds.
The following circumstances are not eligible for credit and are specifically excluded from our Uptime Guarantee: scheduled maintenance, DDoS or similar attacks, hardware failure, third-party software failure, Customer maxing its resource container, issues resulting from errors or omissions by the Customer, issues relating to the Customer's ISP, firewall blocks/bans, or any other circumstance beyond our reasonable control. All credits are issued at the discretion of LOGOS, based on its investigation of any issue that is covered by this section.
If LOGOS provides an Uptime Guarantee for a service, a credit shall be your sole and exclusive remedy for defects in, or issues with, such Service.
LOGOS provides support via LiveChat and tickets for the purpose of assisting with basic questions regarding the Services.
Your use of the services is at your own risk. LOGOS is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred through your account and to maintain all backup of Customer Content stored on LOGOS's servers including without limitation your website files.
Any dedicated IP order, in addition to what is provided with a hosting package, may be subject to IP justification. Justification practices are subject to change to remain in conformity with the policies of American Registry for Internet Numbers ("ARIN") or another applicable registry. LOGOS reserves the right to deny any dedicated IP request based on insufficient justification or current IP utilization.
You will cooperate fully with LOGOS in connection with LOGOS's provision of the services. It is solely your responsibility to provide any equipment or software that may be necessary for you to use the Services. Delays in your performance of your obligations under this Agreement will extend the time for LOGOS's performance of its obligations that depend on your performance.
You will be solely responsible for ensuring that all Customer Content and websites are compatible with the hardware and software used by LOGOS to provide the Services, which hardware and software may be changed by LOGOS from time to time in its sole discretion.
You will be solely responsible for backing-up all Customer Content, including any of your websites off LOGOS’s servers. This is an affirmative duty. LOGOS is not responsible for the loss of any Customer Content. Note: It is essential that Customers backup files offline.
You will use your best efforts to ensure that the Customer Content is and will always remain free of all computer viruses, worms, Trojan horses and other malicious code.
You will not use the Services in any manner, as determined by LOGOS in its sole discretion, that:
  • Engages in or promotes illegal activity.
  • Engages in or promotes behavior that is defamatory, harassing, abusive or otherwise objectionable.
  • Infringes the intellectual property rights or other proprietary rights of any third party.
  • Violates the privacy rights or publicity rights of any third party.
  • Interferes with the operation of the Services or
  • Violates the terms and conditions of this Agreement or any of the policies or agreements incorporated by reference herein.
You acknowledge and agree that any use of the services, including any information or content obtained through the services, is at your own risk. LOGOS disclaims any warranty of merchantability or fitness for a particular purpose, including loss of data resulting from delays, delivery failures, wrong deliveries, and any and all interruptions to the services caused by LOGOS or our employees. You further acknowledge and agree that LOGOS exercises no control over, and accepts no responsibility for, the content of the information passing through LOGOS’s host computers, network hubs and points of presence or the Internet.
HIPAA Disclaimer
LOGOS is not compliant with the requirements of the federal Health Insurance Portability and Accountability Act ("HIPAA"). Customers are solely responsible for any applicable compliance with federal or state laws governing the privacy and security of personal data, including medical or other sensitive data. Customers acknowledge that the Services may not be appropriate for the storage or control of access to sensitive data, such as information about children or medical or health information. LOGOS does not control or monitor the information or data you store on, or transmit through, the Services. We specifically disclaim any representation or warranty that the Services, as offered, comply with HIPAA. Customers requiring secure storage of "protected health information" under HIPAA are expressly prohibited from using the Service for such purposes. Storing and permitting access to "protected health information," as defined under HIPAA is a material violation of this Agreement, and grounds for immediate account termination. LOGOS does not sign "Business Associate Agreements" and you agree that LOGOS is not a Business Associate or subcontractor or agent of yours pursuant to HIPAA. If you have questions about the security of your data, you should contact customer support.
Payment Card Industry Security Standard Disclaimer
LOGOS complies with the Payment Card Industry Security Standard (“PCI Standard”) in connection with the collection and processing of your data and billing information. However, you are solely responsible for the security of the data and billing information you collect on your website. LOGOS will not monitor your website for compliance and therefore we are not able to verify whether your website complies with the PCI Standard
In no event will LOGOS or its directors, employees or agents be liable to you or any third party for any indirect, consequential, exemplary, incidental, special or punitive damages, including for any lost profits or lost data arising from your use of the services, or any customer content, customer websites or other materials accessed or downloaded through the services, even if logos is aware of or has been advised of the possibility of such damages.
Not withstanding anything to the contrary contained herein, LOGOS’ liability to you, or any party claiming through you, for any cause whatsoever, and regardless of the form of the action, is limited to the amount paid, if any, by you to logos for the services in the one (1) month prior to the initial action giving rise to such liability. This is an aggregate limit. The existence of more than one claim hereunder will not increase this limit.
You agree to indemnify, defend and hold harmless LOGOS, its affiliates, and their respective officers, directors, employees and agents (collectively, the "Indemnified Parties") from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorneys’ fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of or relating to:
  • Your use of the Services.
  • Any breach or violation by you of this Agreement.
  • Any of your acts or omissions. The terms of this section shall survive any termination of this Agreement.
This agreement shall be governed by the arbitration laws of Uganda.
LOGOS and you (such references include our respective subsidiaries, affiliates, predecessors in interest, successors and assigns) agree to arbitrate all disputes and claims arising out of or relating to this Agreement.
A party who intends to seek arbitration must first send written notice to LOGOS’ Legal Department of its intent to arbitrate ("Notice"). The Notice to LOGOS should be sent by either of the following means: (i) an email to conracts@logos.co.ug or (ii) sending the Notice by mail to P.O. Box 7519, Kampala, Uganda. The Notice must (x) describe the nature and basis of the claim or dispute; and (y) set forth the specific relief sought. If we do not reach an agreement to resolve the claim within sixty (60) days after the Notice is received, you or LOGOS may commence an arbitration proceeding.
Arbitration must be on an individual basis. This means neither you nor LOGOS may join or consolidate claims in arbitration by or against other users or litigate in court or arbitrate any claims as a representative or member of a class or in a private attorney general capacity. Further, you agree that the arbitrator may not consolidate proceedings or more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding, and that if this specific proviso is found to be unenforceable, then the entirety of this arbitration clause shall be null and void. The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.
LOGOS may assign its rights and obligations under this Agreement and may engage subcontractors or agents in performing its duties and exercising its rights hereunder, without your consent. You may not assign or transfer this Agreement or any of your rights or obligations hereunder, without the prior written consent of LOGOS. Any attempted assignment in violation of this section shall be null and void and of no force or effect whatsoever. This Agreement shall bind and inure to the benefit of the party’s respective successors and permitted assigns.
Neither party is liable for any default or delay in the performance of any of its obligations under this Agreement (other than failure to make payments when due) if such default or delay is caused, directly or indirectly, by forces beyond such party's reasonable control, including, without limitation, fire, flood, acts of God, labor disputes, accidents, acts of war or terrorism, interruptions of transportation or communications, supply shortages or the failure of any third party to perform any commitment relative to the production or delivery of any equipment or material required for such party to perform its obligations hereunder.
LOGOS reserves its right to take all legal steps available to enforce this Agreement. LOGOS’s failure to exercise any right or remedy hereunder shall not operate as a present or future waiver of such provision or of LOGOS’s rights to enforce such right or remedy in the future. No waiver of any provisions of this Agreement or any other agreement with LOGOS shall be effective unless expressly stated in writing and signed by both parties.
This Agreement does not create any agency, partnership, joint venture, or franchise relationship. Neither party has the right or authority to, and shall not, assume or create any obligation of any nature whatsoever on behalf of the other party or bind the other party in any respect whatsoever.